There are a couple of ways to get community support as well as one-on-one support. I do prefer the public chats because that allows community members to answer when I’m busy though. Note that any other chats on any other platforms are completely unofficial. I am only in the public rooms below.
#nixnet on NixNet’s IRC server
(also on Libera)@NixNetChat
nixnet@muc.nixnet.services
If you need to communicate one-on-one or in an encrypted manner, there are additional options.
support@nixnet.services
amolith@nixnet.servicessupport@nixnet.services
amolith@nixnet.services and amolith@secluded.site — any other JID claiming to be Amolith is someone maliciously impersonating me.